Terms of Service

Last updated: 12 September 2026

These Terms of Service (“TOS”) govern the relationship between Nora languages AB, Org. No. 559499-2736, LÖVÄNGSGATAN 12 LGH 1001, 115 44 Stockholm, Sweden (“Nora”) and any individual or entity using Nora’s services (“Customer” or “you”). Together, Nora and the Customer are the “Parties,” and each individually is a “Party.”

By creating an account, using the Product, or otherwise indicating your acceptance of these TOS, you agree to be bound by these TOS, our Privacy Policy, and our Payment Terms (collectively, the “Agreement”). If you do not agree, do not access or use our Products or Services.

1. Scope

1.1 These TOS apply to all contracts between Nora and the Customer regarding Nora’s website, web app, iOS app, Android app, and related products and services (“Product”). One Nora account works across these platforms.

1.2 These TOS also apply to any future contracts between the Parties without requiring specific reference. They are deemed accepted by the Customer at the latest upon placing an order or using the Product.

1.3 Any deviating, contradictory, or supplementary terms from the Customer do not become part of this Agreement unless explicitly agreed in writing by Nora.

1.4 Individual written agreements with the Customer take precedence over these TOS.

1.5 “Written” or similar terms refer to the written form as defined under Swedish law, including electronically exchanged copies and documents with qualified electronic signatures.

1.6 All terms in small caps used in these TOS have the meanings defined herein.

2. Nora Services

2.1 Scope of Services

Nora grants the Customer access to its language-learning software (“Product”) during the term and within the scope of the order.

2.2 Product Description

The Product includes a language-learning application, associated software, and any mobile or web-based interfaces that provide language-learning or general entertainment features.

2.3 Usage Categories

Usage is divided into:

  1. Use with a user account, without membership – limited use and functions.
  2. Use with a user account, with membership – limitations and premium functions depending on the chosen membership plan.

2.4 Data Processing

Data processing by Nora is explained in our Privacy Policy.

2.5 Product Modifications

Nora reserves the right to add features, adjust, restrict, or remove existing functions for reasons of data security, technical necessity, or legal changes, as long as such adjustments are reasonable for the Customer. Nora will inform the Customer in writing (email suffices) of any substantial changes.

2.6 Additional Services

Further services such as consulting, individual development, or training require an explicit written agreement between Nora and the Customer.

2.7 Third Parties

Nora may commission third parties to fulfill its contractual obligations.

3. User Account and Order Completion

3.1 Account Creation

To use the Product as described in Clause 2.3, the Customer must create a user account by accepting these TOS, providing personal data, and setting a password or using an existing account on a third-party platform. You may use Sign in with Apple or Sign in with Google on web or mobile. Email login requires email address verification.

3.2 Unverified Accounts

Nora reserves the right to deactivate and delete unverified user accounts within three (3) days if the account remains unverified.

3.3 Age Restrictions

Customers must be at least eighteen (18) years old to create a user account. Minors aged fourteen (14) and above may create a user account only with written consent from their legal representatives. Proof of age and identity may be requested. Nora is not directed to children and has no child-directed features. A store content rating, including Apple’s 4+ rating, does not override these account requirements.

3.4 Membership Orders

Membership orders are placed through the Customer’s user account. Quotations from Nora are non-binding. The order process involves selecting membership options, reviewing data, choosing a payment method, accepting the Terms, and submitting the order. For web orders, the contract is concluded once Nora sends an order confirmation email to the Customer. For store purchases, you confirm the purchase through Apple or Google Play and receive confirmation from that store under its purchase terms.

3.5 Right of Refusal

Nora reserves the right to refuse orders at its discretion, with notification provided during the order process.

3.6 Order Changes/Cancellations

The Customer may change or cancel orders at any time before clicking the final order button.

3.7 Immediate Service Provision

Nora provides the services immediately after order confirmation.

4. Copyright and Intellectual Property

4.1 License Grant

Nora grants the Customer a non-exclusive, non-transferable, non-sublicensable right to use the Product (including related documentation) for the duration and scope of the order.

4.2 Customer Content

Content generated by the Customer remains the Customer’s property. However, the Customer grants Nora a non-exclusive, worldwide right to use, store, modify, process, translate, and transmit such content only as needed to provide the Services.

5. Customer Obligations

5.1 Permitted Use

Customers may use the Product only for lawful purposes, such as language learning or general entertainment. Use for illegal or immoral purposes is strictly prohibited.

5.2 Access Data and Security

Access credentials (e.g., username and password) must be kept secure and must not be shared with third parties unless necessary for the intended use. Reselling or otherwise sharing access for unauthorized purposes is prohibited.

5.3 Indemnification

Customers agree to indemnify and hold Nora harmless from all third-party claims (including legal defense costs) arising from a breach of these TOS. Nora will promptly inform the Customer of any such claims, and the Customer may assume the defense.

5.4 Third-Party Applications

If the Customer uses or integrates third-party applications with the Product, the Customer must comply with the applicable usage guidelines of those third parties.

5.5 Legal Compliance

Customers must use the Product in compliance with applicable laws and regulations.

6. Payment Terms

The following Payment Terms are an integral part of these TOS. By subscribing to Nora’s services, the Customer agrees to these Payment Terms.

6.1 Subscription Billing

  1. Billing Cycle Nora offers monthly and yearly subscriptions, billed in advance. Each recurring monthly or yearly period is a Billing Cycle. Web subscriptions use Stripe and a payment card. iOS subscriptions use Apple in-app purchase; Android subscriptions use Google Play billing. RevenueCat helps us manage store subscription access across your Nora account. The price, billing period, taxes, and trial eligibility are shown before you confirm the purchase.
  2. Automatic Renewal Subscriptions renew automatically unless cancelled. For web subscriptions, you may cancel before renewal in your account settings or by contacting contact@hellonora.ai. Store subscriptions must be cancelled through the store as explained in Clause 6.9; contacting Nora does not cancel them.
  3. 7-Day Free Trial Eligible new Customers may receive a 7-day free trial on a monthly or yearly plan. Unless cancelled before the applicable deadline, the trial automatically becomes a paid subscription at the price shown when you signed up. For store trials, cancel at least 24 hours before the trial ends to avoid renewal. The store's confirmation shows the trial and billing dates.

6.2 Payment Information

  1. Valid Payment Method Web purchases require a valid payment card and accurate billing details, which Stripe processes. For mobile store purchases, Apple or Google collects and manages your payment details under its own terms.
  2. Payment Authorization Confirming a subscription authorizes recurring charges, including applicable taxes, through the payment provider used for that purchase. Changing devices or using the same account on another platform does not move your subscription to a different billing provider.

6.3 Free Trials & Right of Withdrawal (EU Consumers)

  1. Free Trials During the free trial period, no charges apply.

    • If the Customer does not cancel before the applicable deadline in Clause 6.1, the Subscription transitions to a paid plan, and the Customer’s payment method is charged for the first Billing Cycle.
    • If the Customer cancels during the free trial, they retain access until the trial ends; no charges will be made. Store trials must be cancelled by the deadline in Clause 6.9; the store may end trial access earlier when cancelled.

  2. 14-Day Right of Withdrawal If you are a consumer residing in the European Economic Area, you generally have a statutory right to withdraw within 14 days of entering into the contract without giving a reason. Any legal exception requires the conditions and consents required by applicable law. Starting a trial, being charged, or logging in does not by itself remove a statutory right.

    • If you forgot to cancel a web trial and were charged, but have not used the service during the paid period, contact contact@hellonora.ai within 14 days of the charge for a full refund. This refund promise is in addition to your statutory rights.
    • For store purchases, request refunds through Apple or Google as described in Clause 6.9. You may also contact Nora to exercise statutory rights against us. Store procedures do not limit those rights.
    • To exercise a right of withdrawal against Nora, email contact@hellonora.ai with a clear statement that you wish to withdraw and enough information to identify your purchase. No special wording is required.

6.4 Promotions and Discount Codes

  1. Eligibility Nora may provide promotional offers or discount codes (“Promotions”). Promotions are subject to the terms specified at the time of the offer. Promotions are typically limited to one per Customer and may not be combined with other offers unless explicitly stated.

  2. Expiration and Revocation Promotions are valid only for the period specified. Nora reserves the right to modify, suspend, or cancel any Promotion at any time without notice, including cases of suspected abuse.

  3. Usage Restrictions Promotions cannot be redeemed for cash, transferred, or resold.

  4. Refunds and Adjustments Promotions are not retroactive. Refunds for purchases made with a discount code will reflect only the amount paid after the discount.

6.5 Changes to Billing Terms

Prices may change for new subscribers. We will notify existing subscribers in advance of changes to their billing terms or price. Store price changes follow Apple’s or Google Play’s notice and consent requirements and applicable law. Any permitted change applies to a future Billing Cycle, not a period already paid for.

A founders price may be offered for a limited time at launch. If you subscribe under that offer, you keep the offered price while continuously subscribed. If the subscription lapses and you later resubscribe, the then-current price applies. Withdrawing the offer from new customers does not remove the price from customers who remain continuously subscribed.

6.6 Refund Policy

For web purchases, Nora handles refunds under this section and Clause 6.3. For store purchases, Apple or Google handles refund requests under Clause 6.9. In every case, statutory consumer rights and the warranty remedy in Clause 9.1 remain unaffected.

  • Non-Refundable Fees Subscription fees are non-refundable, except as required by applicable law or explicitly provided under Clause 6.3 (Right of Withdrawal) above.

  • Cancellation and Access If the Customer cancels a paid Subscription, access continues until the end of the current Billing Cycle. There is no automatic refund or credit for unused time on ordinary cancellation. This does not limit a refund required by law, promised in Clause 6.3, or due under Clause 9.1.

6.7 Failed Payments

For store purchases, the store’s payment retry, grace-period, and billing rules apply. The following describes web payments.

If the Customer’s payment method fails or cannot be charged, Nora will notify the Customer. Nora may suspend or terminate the Customer’s access if the payment remains outstanding for seven (7) days after written notification. The Customer remains responsible for any uncollected amounts.

6.8 Billing History and Receipts

The customer portal instructions below apply to web purchases. For App Store or Google Play purchases, view purchase history and receipts in the account used for that store.

  • Access Through Customer Portal: Customers can access their billing history and download receipts or invoices directly through their account. To view or retrieve billing history:

    1. Log in to your account.
    2. Navigate to Settings > Subscription.
    3. Click on Open Customer Portal.
    4. Access the Invoice History section to view or download your receipts.

  • Requesting Receipts: If you require a formal receipt sent to your email, please contact us at contact@hellonora.ai. We will process your request promptly and email the receipt to the address associated with your account.

6.9 App Store and Google Play Billing

Purchases through Apple are also governed by the Apple Media Services Terms. Purchases through Google Play are also governed by the Google Play Terms.

  • Renewal and trials: monthly and yearly subscriptions renew automatically, and 7-day trials convert automatically to the paid plan shown at purchase. Cancel at least 24 hours before the current period or trial ends to avoid the next charge. Follow the dates and instructions shown by your store.
  • Cancellation: only you can cancel through your store account settings. On iOS, open Settings, tap your name, then Subscriptions, select Nora, and cancel. On Android, open Google Play, tap your profile, then Payments & subscriptions > Subscriptions, select Nora, and cancel. Nora cannot cancel a store subscription for you.
  • Access and proration: ordinary cancellation stops future renewal. Paid access continues to the end of the paid period, with no automatic prorated refund for unused time. Trial access follows Clause 6.3, subject to any earlier end applied by the store. Your statutory rights and Clause 9.1 are unaffected.
  • Price changes: existing subscribers receive notice and any required consent request under store rules and applicable law. The continuous-subscription founders-price promise in Clause 6.5 remains in place.
  • Refunds: submit App Store refund requests to Apple and Google Play refund requests through Google Play’s refund process. Each store handles refunds under its rules. Contact Nora if you need help or wish to exercise a statutory right against us.
  • Account deletion: deleting Nora or your Nora account does not cancel a store subscription. Cancel in the store first, then delete your account if you wish.

7. Term and Termination

7.1 Membership Term

The membership term ranges from one (1) month to twelve (12) months, as selected by the Customer.

7.2 Renewal and Cancellation

Membership automatically renews unless cancelled. Web cancellation takes effect at the end of the current Billing Cycle. Store subscriptions follow the cancellation deadline and process in Clause 6.9. Statutory withdrawal and termination rights remain unaffected.

7.3 Extraordinary Termination

Statutory rights to terminate for good cause remain unaffected. Termination for cause must be in writing and is effective upon receipt by the other Party.

7.4 Suspension for Breach

Nora may suspend the Customer’s access to the Product if the Customer commits a serious breach of these TOS and fails to remedy such breach within a reasonable time after receiving prior written notice.

7.5 Fraudulent Activity

In cases of suspected fraud, Nora may suspend access immediately and indefinitely, informing the Customer in writing.

7.6 Account Deletion

You can permanently delete your account in the mobile app under Profile > Settings > Delete account, or follow the account-deletion instructions. If you cannot sign in, email contact@hellonora.ai from your registered email address with the subject "Account deletion request". We may ask you to verify your identity.

Deletion cannot be undone. It removes your account and learning content from our active account database and ends your access across web, iOS, and Android. The flow deletes your RevenueCat customer record and cancels Stripe subscriptions and deletes your Stripe customer record. App Store and Google Play subscriptions must be cancelled separately in the store before account deletion. Deleting the account does not itself create a refund, but does not remove any existing refund or statutory right. The Privacy Policy explains retained billing records, provider logs, and other retention limits.

8. Privacy

8.1 Data Protection

The processing of personal data by Nora is governed by our Privacy Policy. By using our services, you acknowledge that you have read and understood our data handling practices.

9. Warranties

9.1 Functionality

Nora warrants that the Products will perform the essential functions described in the current documentation. Nora will use commercially reasonable efforts to correct any material defects. If functionality cannot be restored within thirty (30) days of receiving written notice, the Customer may terminate the contract for the affected service and receive a pro rata refund for unused access.

9.2 Availability

Nora strives to maintain 95% annual availability, excluding scheduled maintenance or events outside Nora’s control. Nora will provide advance notice of scheduled interruptions.

9.3 User-Side Requirements

The Customer is responsible for having suitable internet access, compatible hardware, and software to use the Product. Nora is not liable for connectivity issues or hardware/software incompatibilities on the Customer’s side.

10. Liability

10.1 Gross Negligence and Intent

Nora’s liability is limited to damages caused by Nora’s gross negligence or intentional misconduct.

10.2 No Warranty for AI-Generated Content

The Product uses artificial intelligence, which may evolve based on user input. Nora does not guarantee the accuracy of generated content and disclaims all liability for statements made by the Product.

10.3 Data Loss

Nora’s liability for data loss is limited to the typical recovery costs assuming the Customer has made regular and proper data backups.

10.4 Liability Cap

Liability is limited to one hundred fifty percent (150%) of the total fees paid or payable under the affected Order.

10.5 No Guarantee of Language Proficiency

Nora does not guarantee any specific language-learning progress or success resulting from use of the Product.

10.6 Force Majeure

Neither Party is liable for delays or failures caused by events outside their reasonable control (force majeure).

11. Adaptation of the TOS

11.1 Reasonable Changes

Nora may update these TOS for valid reasons, such as technical or legal changes or the addition of new features.

11.2 Communication and Objection

Changes will be communicated to the Customer at least fourteen (14) days before they become effective. If the Customer does not object within that period, the changes are deemed accepted. If the Customer objects, either Party may terminate the contract with immediate effect.

12. Other

12.1 Severability

If any provision of these TOS is held invalid, the remaining provisions remain in full force.
Parties shall replace any invalid provision with a valid one that closest reflects the intended purpose.

12.2 Governing Law

This Agreement is governed by Swedish substantive law, without regard to its conflict of laws rules.

12.3 Jurisdiction

For Customers who are not consumers, the exclusive place of jurisdiction shall be the competent court at Nora’s registered office in Sweden.

12.4 Mandatory Consumer Rights

Nothing in these TOS, including cancellation, refund, warranty, liability, or store provisions, limits rights that consumer law does not allow us to exclude. Consumers keep the mandatory protections and court access available under the law of their country of residence where applicable.

12.5 Apple App Store EULA Terms

For Nora downloaded from the App Store:

  1. This agreement is between you and Nora languages AB, not Apple. Nora is responsible for the app and its content.
  2. Your non-transferable licence covers Apple-branded devices you own or control, under the App Store Usage Rules, including permitted Family Sharing or volume purchasing.
  3. Apple owes no maintenance or support. Contact Nora using the details below for support, complaints, and claims.
  4. If the app breaches an applicable warranty, notify Apple for a refund of its purchase price. Apple has no other warranty duty to the extent legally permitted. Nora remains responsible for other warranty claims.
  5. Nora, not Apple, handles product liability, legal compliance, consumer protection, privacy, and intellectual property claims, including investigating and resolving alleged infringement.
  6. You represent that you are not in a US-embargoed country or one designated as supporting terrorism, and are not on a US government prohibited or restricted party list.
  7. Follow applicable third-party terms when using the app.
  8. Apple and its subsidiaries are third-party beneficiaries and may enforce these terms against you upon your acceptance.

12.6 Google Play Terms

For Nora downloaded from Google Play, this agreement is between you and Nora languages AB. Google Play’s terms also govern distribution, purchases, and platform services. Nora provides app support at contact@hellonora.ai. Subscription cancellation and refund requests follow Clause 6.9. This subsection does not reduce any mandatory consumer right or obligation under Google Play’s terms.

Contact Us

If you have questions about these TOS, please contact us at:

Nora languages AB
Org.no: 559499-2736
Lövängsgatan 12 LGH 1001
115 44 Stockholm, Sweden
Email: contact@hellonora.ai

By creating a user account, placing an order, or otherwise accessing or using Nora’s services, you confirm that you have read and agree to these Terms of Service, including the Payment Terms and Privacy Policy.